Frequently Asked Questions

Everything people usually ask before they order, and a few things worth knowing after. If yours is not here, email help@sparklelights.com and we will reply within one working day.

Delivery

Free on orders of £45 or more. Below that, standard delivery is £3.99 and takes 2 to 4 working days from dispatch. Next day delivery is £6.99. Prices are the same wherever you are in the UK. Delivery times start from dispatch, not from the date you place your order.

For in-stock products, orders placed before 1pm, Monday to Thursday, are usually dispatched the same working day. Standard delivery then takes 2 to 4 working days from dispatch. The Scottish Highlands and Islands, Northern Ireland and the Isles of Scilly can take up to 5, and next day is not available to those addresses.

Products marked as pre-order are expected to dispatch from 2 November 2026. Please check the product page for the expected dispatch date. Delivery times start from dispatch, not from the date you place your order. Choosing next day delivery does not bring forward a pre-order's dispatch date.

Yes. You get a confirmation email straight away and a second email with a tracking link the moment your parcel leaves us.

Email us with your order number as soon as you can. If it has not been dispatched we will change or cancel it for you. If it has already left us, simply return it under our 30-day returns once it arrives.

Choosing the right lights

Many of them, and every product page tells you which. Look for the IP rating in the Additional information. IP44 means it is happy outside when used with a weatherproof socket or box. IP20 means indoor only, however sheltered the spot looks.

It is a measure of how well a light keeps out dust and water. For our range you only need to remember two: IP20 stays indoors, IP44 can go outside. The plug and transformer should always stay indoors or under cover, whatever the rating.

Mains sets give you the longer runs, the brightness and the timers, and most run from a low voltage transformer on a 5 m lead. Battery sets go wherever there is no socket, with no cable to hide, which is what makes them right for a table centre or a mantelpiece. A few sets are rechargeable, with a lithium battery included. The power source is listed on every product page.

Not unless the product page says so. Most battery sets take AA or AAA, and the type and number are in the Additional information.

Some of our festoon and string sets connect end to end, so several runs light from a single plug. Each connectable product says so on its page, along with how many sets you can join. Sets that do not say connectable are a single run.

Many do. The most common runs six hours on and eighteen hours off, so once you set it on the first evening it comes back on at the same time every night. Where a set has a timer or a remote, it is listed in the Additional information.

They are flameless LED candles moulded in a real wax effect, with a flickering flame-shaped tip. There is no flame, no smoke and nothing to watch, which is the point of them.

Returns

You have 30 days from delivery to tell us, and a further 14 days to send it back. Email help@sparklelights.com with your order number and we will reply within one working day with the address and what to do. Change-of-mind returns need to be unused, in their original packaging and complete. You cover the return postage on a change-of-mind return, and we recommend a tracked service.

We put it right. Contact us within 30 days with your order number and a photograph of the problem, and we will arrange a free replacement, an exchange or a full refund, including your return postage.

Within 14 days of your return reaching us, back to the payment method you used. Your bank or card provider may take a little longer to show it.

Every product is covered for at least a year from delivery against manufacturing faults. Bulbs and batteries are consumables, and the warranty does not cover accidental damage or using an indoor-rated light outdoors.

Full details are on our delivery and returns page.