Delivery & Returns

Delivery options

We deliver across the United Kingdom. Delivery is calculated at checkout and shown before you pay.

The delivery times below start from dispatch, not from the date you place your order. Our usual dispatch times apply to in-stock products only.

Service	Timescale	Cost
Free delivery	2 to 4 working days	Free on orders of £45 or more
Standard delivery	2 to 4 working days	£3.99 on orders under £45
Next day delivery	Next working day	£6.99

Dispatch

Orders for in-stock products placed before 1pm Monday to Thursday are usually dispatched the same working day. In-stock orders placed after 1pm, or on a Friday, Saturday, Sunday or Bank Holiday, are usually dispatched the next working day.

For next day delivery of in-stock products, orders must be placed before 1pm Monday to Thursday to arrive the following working day. An in-stock order placed on a Friday with next day delivery may arrive on the following Monday.

Working days are Monday to Friday, excluding Bank Holidays.

Pre-orders

Products marked as pre-order are expected to dispatch from 2 November 2026. Please check the product page for the expected dispatch date. Delivery times start from dispatch, not from the date you place your order. Choosing next day delivery does not bring forward a pre-order's dispatch date.

Remote and offshore UK addresses

Some destinations take longer than our standard timescale, and next day delivery is not available to them. Please allow up to 5 working days for delivery to:

The Scottish Highlands and Islands
Northern Ireland
The Isles of Scilly
Other offshore and remote postcodes

Next day delivery is not offered at checkout for Northern Ireland. For the Highlands, islands and other remote postcodes it may still appear as an option. If you choose it, we will email you, send your order by standard delivery and refund the difference. Standard delivery charges are the same wherever you are in the UK.

Tracking

You will receive a confirmation email when your order has been placed and a further email with tracking details once your parcel has been dispatched.

If something goes wrong

If your order has not arrived within the expected timescale, and you are unable to track it via the carrier, please contact us at help@sparklelights.com and we will investigate. If a parcel arrives damaged, please keep the packaging and send us a photograph. We can then arrange a replacement or refund.

Deliveries outside the UK

We currently deliver to addresses in the United Kingdom only. We do not yet deliver to the Isle of Man, the Channel Islands, the European Union or other international destinations.